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    FREQUENTLY ASKED QUESTIONS

    How do I return an item purchased on Ritvi Jewels?

    Ritvi Jewels offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

    • Step 1: Contact our Customer Support team via email (info@ritvijewels.com) within 5 business days of receiving the order.
    • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
    • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

    How does the delivery process work?
    • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
    • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
    • Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
    What is the estimated delivery time?

    We usually dispatch most orders within 1-3 business days (excluding Sundays and public holidays)

    • Though, we keep 95% of our catalogue in our inventory,
    • While we are trying our best to avoid this situation, these products might delay your order.
    • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.