TERMS & CONDITION

Last Updated: 10/03/2025

Welcome to Ritvi Jewels! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Acceptance of Terms

By using the Ritvi Jewels website, you accept these terms and conditions in full. If you disagree with any part, please refrain from using our site.

User Accounts

  • Account Creation: You may be required to create an account to access certain features. Ensure that all information provided is accurate and up-to-date.

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

Product Information

  • Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that product information is error-free, complete, or current.

  • Pricing: Prices are subject to change without notice. All prices are displayed in Indian Rupees (₹), and applicable taxes will be added at checkout.

Order Acceptance and Confirmation

  • Order Process: By placing an order, you are offering to purchase a product subject to these terms. We reserve the right to accept or reject your order for any reason.

  • Order Confirmation: Once your order is confirmed, you will receive a confirmation email detailing your order.

Payment

  • Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, UPI, and other options specified on our site, including Cash on Delivery (COD).

  • Transaction Security: We use secure payment processing to protect your information. By providing your payment details, you agree to our processing of your information.

Shipping and Delivery

  • Shipping Policy: We offer shipping within India only. Shipping costs will be calculated at checkout based on your location.

  • Delivery Times: Estimated delivery times are provided at checkout. We are not responsible for delays caused by external factors.

Returns and Refunds

  • Return Policy: At Ritvi Jewels, we ensure that your products arrive in perfect condition. In the rare event that you receive a damaged product, you can request an exchange or return. To ensure a smooth process, please record a video of the parcel before and while opening it, as this helps us verify any issues. You may return the product within 7 days of delivery for a refund or exchange, provided it is in its original condition.

  • Refund Process: Refunds will be processed within 3-5 days after receiving the returned item. Please refer to our Returns Policy for more details.

Guidelines for Reviews and Submissions

We encourage customers to leave reviews. By submitting any content, you grant Ritvi Jewels a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and publish such content.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Terms and Termination

We may terminate or suspend your account at our discretion without prior notice for any reason, including a breach of these terms.

Modifications and Interruptions

We reserve the right to modify or discontinue our services at any time without notice. We are not liable for any interruptions.

Governing Law

These terms shall be governed by the laws of Haryana, India. Any disputes arising from these terms will be resolved in the courts of Haryana, India.

Dispute Resolution

In the event of any dispute, you agree to resolve the matter through mediation or arbitration before pursuing legal action.

Corrections

While we aim for accuracy, errors may occur. We reserve the right to correct any inaccuracies, including pricing errors, at any time.

Disclaimer

All products are provided on an “as is” basis. Ritvi Jewels makes no representations or warranties of any kind regarding the site or its products.

Limitations of Liability

To the fullest extent permitted by law, Ritvi Jewels shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site.

Indemnification

You agree to indemnify Ritvi Jewels from any claims, losses, or damages arising out of your use of the site or your violation of these terms.

User Data

We may collect and process your data as described in our Privacy Policy.

Electronic Communications

By using our site, you consent to receive electronic communications from us. All communications will satisfy any legal requirements.

Transactions

All transactions conducted on the site are subject to these terms and applicable laws.

Miscellaneous Terms

These terms constitute the entire agreement between you and Ritvi Jewels. If any provision is found to be invalid, the remaining provisions will remain in effect.

Contact Information

If you have any questions about these terms and conditions, please contact us: